As a pure play RPA consultancy, our services are designed to support your RPA project from end-to-end, providing full or partial services at any stage from definition to deployment. But the path to adoption is not a cookie-cutter approach. It all depends on your specific business drivers and all the dependencies that go with it.
Key service areas include:
Business Process Discovery
In order to discover the opportunities for RPA, it is essential to uncover all the human interconnection points to the business processes. The goal is to analyze the dynamics of the workflow with measurement of: volume, throughput rates, variability and dependencies of all tasks and subtasks.
Automation Strategy
Maximizing the potential for your automation needs to be driven by both business process insights and a carefully crafted plan to move you smoothly through the approach that suits you. Whether it be incremental or transformational – it all rests on a strategic plan which enables you to leverage the success of each step as you proceed to the next.
Proof-of-Concept
Getting started is the most difficult step. RPA has the potential to provide extraordinary gains for your operations. But to get buy-in from all your constituent stakeholders, the proof is in the pudding. Start small with a meaningful set of tasks, and create your own foundation of best practices.
Business Case
All the pros and cons need to be considered – whether their contribution is from direct or indirect effects of the RPA implementation. It is all about calculating both the time-to-value, and the return-on-investment. Many solutions can be viable. It is a matter of picking the one that is best for you.
Robotic Operation Model
Once you are successfully harnessing RPA and integrating it into business processes, there will be a new bottleneck: which processes will implement RPA next? Building a robotic operating model that enables you to prioritize selection and deployment of RPA opportunities, will enable you to make continual gains in your operations.
Center-of-Excellence (CoE)
As RPA permeates your organization, there will be a growing need and increasing value to grow internal capabilities and maximize your competencies. Creating a CoE will not only bring self-reliance, it will also foster: better project selection, ongoing improvements and enhancements to previous deployments, and improvements to both ROI and time-to-value. To get the most out of the CoE, it needs to designed and structured in a way that best molds to your existing operations.
Governance
As soon as a non-human logs into a system instead of a human, it cannot escape the auspices of IT. Flash crash is not a welcome situation. In order to deploy and evolve your RPA implementation, it is inherent that there will need to be new rules and policies to govern the choices that are made in your RPA implementations.
RPA Implementation
Designing and developing softbots is undertaken with the perspective of the complete implementation. Design choices of what you will allow your bots to do will have a direct impact on their overall productivity. They themselves need to be built to be multi-skilled, in a manner that allows them to shift their workload amongst different tasks and subtasks. You want to build versatile bots and keep them working.